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Rental FAQ

Corporate, Community and Special Event FAQS

Click here to download rental FAQ.

Who do I speak with about booking my event or having a site tour?

All events need to be booked with Lisa Howell, the Event Coordinator lisa.howell@gwinnettcounty.com or 678.765.4664

What is included in the facility rental fee?

All rentals include set-up and break-down of our rented furnishings, use of prep catering kitchen*, ice machine, complimentary parking**, and use of state-of-the-art presentation systems (AV fees may apply).

* The catering kitchen has an ice machine, refrigerator, freezer, microwave, and a 220 Watt plug to accommodate most catering warmers or stoves.

*Parking Policy: Based on event type and GEHC discretion events with more than 200 guests will need to purchase our directional parking service for $150, which includes GEHC staff directing parking to optimize space and best accommodate all of your guests.

Are there hotels nearby for out of town guests?

Yes, the GEHC is minutes from I-985 and I-85. Please check our Resource Guide for some great hotel options.

Are you near Hartsfield Jackson Airport?

Guests will have easy access to two major interstates and about a 60 minute drive from the airport.

What types of tables are available to rent?

You can choose from 60” round tables that seat 8, 42” round tables that seat 4,’ 6-foot banquet tables, Lecture Hall tables (5′ x 2.5′), and high boy tables.

What is your alcohol policy and can an officer be a guest at my event?

Alcohol can be served in the Center with the following stipulations: Security Officer(s) are required at any rental event where alcohol will be consumed. An officer(s) is required to be here from first pour to the end of your contracted time; the officer(s) must be in uniform and not partake in the alcohol, and the officer cannot be a guest of the event. If you have fewer than 150 guests, one officer is required. If you have between 151 – 300 guests, two officers are required, and a minimum of three officers are required if you have 301 or more guests. All alcohol should be served in accordance with the County and State Alcohol Ordinance. No alcohol can be served until the officer(s) are on premise.

Can the GEHC handle my decorations?

Please speak with GEHC Event Coordinator, Lisa Howell, for more information.

What decorations are allowed?

Balloons may be used when attached to weights; no loose or free floating balloons are allowed. Candles used for decorating must be contained in hurricane globes or votive holders; the bottom line is no exposed flames. Due to safety concerns, stains, and environmental concerns, the throwing of birdseed, rice, flowers, petals, confetti, or use of sparklers is not allowed inside (silk flowers petals are allowed inside if they are picked up after the event). Bubbles are allowed outside. The GEHC has the right to refuse layouts and decorations that could affect our daily business operations.

Does the GEHC provide linens?

We do not provide linens as part of your rental; the GEHC does provide set-up and break-down of tables and chairs, access to our AV system, coat room, and a catering kitchen.

What is your catering policy?

You are welcome to use any caterer you like, and we can provide you with a resource guide if you are interested.

Coffee Policy: The GEHC now requests renters to use the new GEHC coffee service. The service includes cups, a sweetener assortment, creamer, stirrers, and coffee (decaf or regular) for $36 a gallon or $18 a half gallon. Please speak with the event coordinator for details or to add this service to your rental.

What do I need to do to reserve my date?

You have to sign a Rental Contract with the GEHC. At the time you sign the contract the following is required:

  1. The full security and damage deposit.
  2. 50% of the Total Rental Fee. The remaining balance is due thirty (30) days prior to your event.

Can I store items at the Center the day before?

Yes, size and availability permitting. GEHC is not responsible for any lost or damaged items stored. Storage of any and all items must be approved in advance by the GEHC Events Department.  Additional fees may apply.

Will EHC be decorated for the different seasons?

During Spring and Summer months the GEHC could be decorated with seasonal decorations.  Fall, mid-October, November and December, the GEHC will decorate for the “Holiday Seasons”.  Decorations can be moved and reinstalled at renters expense.

How many cars will the parking lot hold?

There are 127 parking spaces in our Main Lot; if you need additional spaces, please speak to our Events Coordinator about using our Event Parking Lot.

*Parking Policy: Based on event type and GEHC discretion, events with more than 200 guests will need to purchase our directional parking service for $150, which includes GEHC staff directing parking to optimize space and best accommodate all of your guests.

Does the GEHC host more than one event a day?

It depends on the event, but yes it is possible there could be more than one rental on any given day.

How many bathrooms are at the GEHC and where are they located?

We have men’s, women’s, and a family bathroom on the main level near The Blue Planet Theater, and we have two additional sets of bathrooms on the first floor where the classrooms and Conference Room is located.

What types of payment options are available?

We accept cash, check, debit cards, Visa, Discover, and MasterCard.

I want to have a cookout at the Central Pavilion. What type of grill is allowed?

Due to safety concerns only gas grills are allowed at the Central Pavilion.

How far in advance do I have to book my rental/event?

The GEHC has over 300 rentals/events a year. As soon as you know which date you would like to reserve for your event, it is a great idea to go ahead and sign a contract to reserve the date.

Can I visit the Center while another rental is taking place?

GEHC is open from 9am – 4pm Monday through Saturday, however, just like we will during your event, we like to give our current client our undivided attention, so someone from the Events Department may not be able to meet with you and give you a tour of the facility. To schedule a time to meet with our Events Coordinator please call Lisa Howell at 678.765.4664.

Are there any charges if I run over my rental time?

Yes, you will be charged $150 for every hour you go over your contracted time. These charges will come out of your security and damage deposit.

What if there is damage to the facility during my rental?

The renter shall be liable for all damages occurred during the contracted time and this will be subtracted from your security and damage deposit. If the damage costs more than that amount, then the renter will be billed for damages.

What is the latest my rental can end?

All rentals are scheduled to end by 11:00pm, however, if you are interested in adding additional time to your rental that is not a problem. The cost is $150 per hour, and you can add as many hours as you would like.

How many guests can sit at each table?

We recommend no more than eight people at a 60 inch round table and four people at a 42 inch round table.

Can the GEHC hold a date without a deposit?

No, the GEHC cannot officially reserve a date without a signed contract, the full Security Deposit, and 50% of the total rental fee.

What is the cancellation policy?

(a) Received in writing within 365 days or more of the contracted event
100% Paid Rental Fee
100% Security and Damage Deposit minus:
$25 Non-refundable Processing Fee
$50 Cancellation Fee

(b) Received in writing 270 – 364 days prior to the contracted event
75% Paid Rental Fee
100% Security and Damage Deposit minus:
$25 Non-refundable Processing Fee
$50 Cancellation Fee

(c) Received in writing 180 – 269 days prior to the contracted event
50% Paid Rental Fee
75% Security and Damage Deposit minus:
$25 Non-refundable Processing Fee
$50 Cancellation Fee

(d) Received in writing 91 – 179 days prior to the contracted event
25% Paid Rental Fee
50% Security and Damage Deposit minus:
$25 Non-refundable Processing Fee
$50 Cancellation Fee

(e) Received in writing 31 – 90 days prior to the contracted event
10% Paid Rental Fee
25% Security and Damage Deposit minus:
$25 Non-refundable Processing Fee
$50 Cancellation Fee

(f) Received in writing 0 – 30 days prior to the contracted event
Forfeit All Fees Paid